Pre-order Policy
What is a Pre-Order?
A pre-order means you are buying an item before it is physically in stock. This lets you reserve the product so you receive it as soon as it arrives. Because many toys sell out fast, pre-ordering guarantees your spot in line.
Estimated Arrival Dates
Estimated arrival and shipping dates are displayed next to the Pre-Order button. These dates are estimates only and the item may arrive earlier or later depending on manufacturer and shipping schedules.
Shipping of Pre-Orders
Pre-order items will be shipped immediately once they arrive at our facility. If your order contains both in-stock and pre-order items, we may ship them separately or together at our discretion.
Cancellations
Customers may request to cancel a pre-order at any time before the item ships. Please note that if you cancel, future availability of the item is not guaranteed, as many products sell out and may not return.
Delays
If significant delays occur, we will notify customers by email. Customers may choose to continue waiting or cancel for a full refund.
Refunds
If your pre-order cannot be fulfilled due to supplier issues or discontinued products, you will receive a full refund.
Frequently Asked Questions
Your package will be processed within 48 business hours after the purchase and shipped. If you purchased the rush order we will process your order within 24 business hours and ship! Once you place your order, you will get a free tracking code so you can track it until it reaches to your address!
Our sales are typically very short. With the high level of orders we’re currently experiencing, it’s likely that most sales will end sooner because of our limited supply.
You will receive your tracking info a few days after placing your order. If you can’t find it for any reason, simply email ussupport@hobbytron.com and we’ll send you a unique link.
The majority of our products come with a product manual that will help you with anything that you need. Additionally, you can find videos of most of our toys on YouTube or on our website. If you need additional assistance don't hesitate to reach out to our very knowledgeable customer team!
Our team is happy to help! You can reach us at support@hobbytron.com. Please allow 24-48 business hours for a response.
For sure! We own all the rights to produce, sell and ship all the products.
Fantastic
This is a fantastic RC indoor Spider-Man Flying Figure a real value and a lot of fun. Thank you love it. Shipping was excellent keep up the good work I'm buying more to give as presents I'm sure they will love them too.
Emmet B.
😊
Emmet B.
Very Happy
Bought this as a gift for a friend's daughter. It was such a great toy for the little girl. We all ended up playing with it and found the controls easy to use. It did crash a few times but seemed to be pretty durable. It was nice to have something that was fun for all ages.
Margarete B.
👍
Margarete B.
Great
This is my first time to purchase one of these products. It appears to work very well. I'm still learning how to fly it. The controls are very sensitive. It is very enjoyable. My cats expressions while I fly it are more enjoyable than actually flying the Spider Man Figure.
Pamela W.
❤️
Pamela W.
