Big Kid's Fire Department RC Ladder Truck [1:48]

We at HobbyTron.com want your experience on our site to be positive and worry-free. On this page, you can learn more about our policies regarding:

45-Day True Warranty

You can shop with confidence at HobbyTron.com with our 45 Day True Warranty. For any item that has a manufacturing defect outside of customer damage within 45 days of the purchase date, we will replace your product. We do not warranty lost, crashed, repaired, or modified items. *Refunds are only available on items that are unopened, unused, and returned within 30 days of receipt. Simply fill out an RMA Request form which can be requested by emailing support@hobbytron.com.

*If your product is no longer available you will receive an item comparable to the original purchase at our discretion. 

Refund Policy

Unopened items must be returned within 30 days of receipt in order to receive a refund. We accept returns for refunds on new, unopened, and unused items only. Refunds do not include shipping and handling and there will be a 20% restocking fee charged to any item returned for a refund. The restocking fee does not apply to Exchanges. Replacement orders are not eligible for refunds. Open items that are defective are returnable for a replacement in accordance with our 45 Day True Warranty.

Please note: If a refund has been issued, please allow up to two billing cycles for your refund to appear on your credit card statement.

*If your product is no longer available you will receive an item comparable to the original purchase at our discretion. 

Returns Policy

Return Guidelines:

1. IF DAMAGED IN SHIPPING: If your package arrives damaged during shipping, please refuse the package or return it to a FedEx shipping location within 24 hours. Mark the item "Refused due to shipping damage." You must then call us so we can file a claim with FedEx. Failure to do so will result in a loss of refund or replacement by FedEx.
2. KEEP PACKAGING: Save all boxes, packaging material, and paperwork. Don't throw anything away. They are required items for all return issues.
3. READ INSTRUCTIONS: Read the instructions carefully and completely. Many of the items we sell can be damaged the first time if used improperly. Improper use will void your warranty. NOTE: not all items come with instructions.
4. START SLOWLY: Take your time to get familiar with the items to prevent accidental damage.

Submitting a Return:

You must have an RMA (Return Merchandise Authorization) number to return merchandise. RMAs can be requested by emailing support@hobbytron.com.  Be sure to attach any photos or videos that help illustrate that the item has not been damaged while in your possession. If you are requesting an RMA number for multiple items on an order, please include all items on the same RMA form.

After submitting an RMA request you will be contacted within 8-10 business days via email. After you receive your RMA number you must return items to:

HobbyTron
28777 Witherspoon Parkway
Valencia CA 91355

You must return all packaging, manuals, and items included in the original product box along with your packing slip and a detailed explanation of the defect. It generally takes 2-3 weeks to process a return after it is received (4-6 weeks during the holidays). You will be contacted via email as soon as the return has been processed.

Items returned to us with an RMA number must be received within 30 days of the RMA issuance. A returned item with damage caused by the customer will receive at most a 20% in-store credit*. The credit will be issued on a case-by-case basis and the item will be immediately discarded. We are not responsible for shipping charges or return shipping charges on defective or returned items unless you are missing an item from your order. Returned items that originally had free shipping and refused orders will be charged shipping for the return. If we warranty the item directly we will pay the shipping charges to send you the replacement item.

Exchange Policy

You MUST have an RMA number to exchange any merchandise. Exchanges for items ordered by the customer incorrectly can only be exchanged if unopened and unused. Opened items will not be accepted for exchanges for non-defective items.

We want you to feel totally satisfied when you order products from HobbyTron.com. If for any reason you are not completely satisfied with your purchase, call us so we can resolve any concerns. Please follow these steps to process an exchange:

1. Make sure your original invoice is dated within the last 45 days. To submit a request for RMA (Return Merchandise Authorization) please email support@hobbytron.com.
2. Check all returned items to be sure they are in new condition (including all original packaging and accessories.)
3. Include a copy of the original invoice. On the back of the invoice, please write your name, e-mail address, phone number, and the item(s) you would like to receive in exchange for the return.
4. Pack the item(s) securely and mail them to: HobbyTron.com, 28904 Avenue Paine, Valencia, CA 91355.
5. Shipping charges are not refunded. You will be responsible for the return shipping fees incurred to send the item(s) back to us.

Defective Items

A defective item is an item that arrives undamaged in shipping but does not function properly due to a manufacturing issue. The item must not have any visible damage and the defect must clearly be from manufacturing issues. Returns for opened items misrepresented as defective or returned items with damage caused by the customer will not qualify as a manufacturing defect.

Mystery Gift

Adding a mystery gift to your order allows us to select a random product that we sell online or outside our website worth up to $75. Mystery gifts are NON-REFUNDABLE and NON-EXCHANGEABLE. All Mystery Gift sales are final.

Magic Tricks / Items Policy

Magic items are different than just about anything else you will ever purchase. Magic items are made up of two things:

1. The magic item itself
2. The secret to how the trick is done.

All magic sales are final. When you purchase magic from HobbyTron you are purchasing the secret too. Since you cannot return your knowledge of the secret we cannot accept a return on any magic items. All magic sales are final.